Existing clients, start here.
The fastest route is the client portal: raise a ticket, track its status, and see who owns it. The ownership promise, in writing, per ticket.
Exploring working with us instead? Book a Meeting.
Pick the route that matches the situation.
The client portal
New issues, questions, access requests, and equipment needs, with live status and a named owner on every ticket.
halopsa.ironguardit.com/portal →Email works too
Prefer your inbox? Email opens a ticket automatically. Same queue, same owner, same visibility.
support@ironguardit.com →Urgent issues
Something is down or blocking work. Raise it in the portal marked urgent, or use the direct phone number in your onboarding packet.
Security concerns
Suspicious email, unexpected sign-in, lost device. Report immediately. Fast reports make small problems stay small, and you will never be criticized for a false alarm.
What to include.
You will always know who owns your issue, what is happening, and what comes next.
- What you were trying to do, and what happened instead.
- Who and how many people are affected.
- When it started, and whether anything changed recently.
- A screenshot of any error message, if you have one.
Not a client yet? Put one accountable owner in charge.
30 minutes with a senior engineer. No slide deck. You leave with a written list of gaps, whether or not we work together.